Terms & Conditions

Terms and Conditions for Coaching and Workshops.

 

1. Scope

 

These Terms and Conditions (hereinafter referred to as "T&Cs") apply to all contracts concluded between Coaching the World (hereinafter referred to as the "Provider") and the customer (hereinafter referred to as the "Customer") via this website or through verbal agreements. They govern the conduct of individual coaching sessions and workshops, as well as the corresponding payment terms.

 

2. Customer's Duty to Cooperate

 

Workshops

All workshops are designed to encourage learning and promote the personal development of the Customer. The workshop leader supports the Customer during the process, but the actual work of making changes is done by the Customer. Therefore, it is important that the Customer is willing and open to engage with themselves and their situation. The Provider emphasizes that no specific outcomes can be guaranteed.

 

The services are not therapeutic and are clearly distinct from therapeutic offerings. By participating in a workshop, the Customer confirms that there are no health concerns that would prevent their participation.

 

Individual Coaching

Coaching is based on the preliminary discussions between the parties. It is founded on collaboration and mutual trust. The coach supports the Customer as a companion during the process and in making decisions and changes, but the actual work of making changes is done by the Customer. Therefore, it is important that the Customer is willing and open to engage with themselves and their situation. The Provider emphasizes that no specific outcomes can be guaranteed.

 

The services are not therapeutic and are clearly distinct from therapeutic offerings. By participating in individual coaching, the Customer confirms that there are no health concerns that would prevent their participation.

 

3. Confidentiality and Data Protection

 

The workshop leaders and coaches of the Provider are subject to confidentiality obligations. All personal content shared by participants will be treated confidentially.

 

However, the Provider reserves the right to lift this confidentiality if a risk of self-harm or harm to others is identified. In such cases, the Provider will contact a professional body.

 

The Customer's personal data will be stored and processed by the Provider in compliance with applicable data protection regulations. Further information can be found in the Data Protection Policy on this website.

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4. Booking and Payment Terms

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Bookings for workshops and individual coaching sessions are subject to confirmation and may be rejected due to limited availability. A booking request is not considered final until it has been confirmed the Provider. Once the booking is confirmed, the customer will be provided with the payment details. If the booking cannot be confirmed due to unavailability, no charges will be incurred, and the provider will notify the customer accordingly.

 

Workshops

A deposit of 25% of the fee is payable immediately after the contract is concluded. An initial invoice will be issued for this amount.

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The remaining balance is due after the workshop begins, with a payment period of 30 days. A separate invoice will be issued for this amount.

 

A refund of the fee is only possible in cases of illness or accident, upon presentation of a medical certificate or if a substitute participant is provided. In all cases, a processing fee of CHF 70.- will be charged.

 

Individual Coaching

The coaching fee is due after the session is conducted, with a payment period of 30 days.

 

A refund of the fee is only possible in cases of illness or accident, upon presentation of a medical certificate. In all cases, a processing fee of CHF 30.- will be charged.

 

5. Vouchers

 

5.1 Type of Voucher

The vouchers issued by the Provider are value vouchers and entitle the holder to redeem them for workshops and/or coaching services from the Provider’s current offer.

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5.2 Transferability

Vouchers are freely transferable, unless expressly agreed otherwise.

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5.3 Validity

Vouchers are valid for five (5) years from the date of issue. After the expiry date, the voucher will expire without replacement.

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5.4 Redemption

Vouchers may be redeemed:

• by entering the voucher code in the relevant form on the Provider’s website, or

• by contacting the Provider via e-mail or other electronic means of communication.

Redemption is subject to the availability of free places or appointments. There is no entitlement to a specific date or workshop.

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5.5 Offset and Partial Redemption

The voucher value will be offset against the price of the booked service. Partial redemption is possible if the voucher value exceeds the price of the booked service. Any remaining balance will remain valid until the voucher’s expiry date.

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5.6 No Cash Redemption / Refund

Cash redemption or reimbursement of the voucher value – in whole or in part – is excluded.

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5.7 Loss and Misuse

In the event of loss, theft, or unauthorized use of a voucher, the Provider accepts no liability. Vouchers are treated as cash.

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6. Cancellation Policy

 

Workshops

If the Customer cancels up to 60 days before the first workshop, the deposit will be fully refunded.

If the Customer cancels up to 30 days before the first workshop, the deposit will not be refunded.

If the Customer cancels up to 14 days before the first workshop, 50% of the total fee is payable (equivalent to a second deposit of 25%).

If the Customer cancels within 14 days before the first workshop, 100% of the total fee is payable (equivalent to the remaining 75%).

 

Individual Coaching

Cancellations up to 72 hours before the coaching session are free of charge.

If the Customer cancels less than 72 hours before the session, the full fee is payable.

 

7. Changes to the Offer

 

Workshops

The Provider is entitled to change the location of the workshop. This will be communicated in advance.

 

In the event of illness, accident, or other unavailability of workshop leaders, the Provider will endeavor to arrange a substitute for the respective workshop. If this is not possible in exceptional cases, a workshop may be canceled. In such cases, the fee will be refunded on a pro-rata basis (e.g., if three workshops of the same duration are conducted and one is canceled, 25% of the fee will be refunded) or a replacement date will be agreed upon by mutual consent.

 

Individual Coaching

The Provider is entitled to change the location of the individual coaching session. This will be communicated in advance.

 

In the event of illness, accident, or other unavailability of the coach, the Provider will endeavor to communicate this in advance. In such cases, the fee for the individual coaching session will not be due. A replacement date will be agreed upon by mutual consent.

 

8. Force Majeure

 

If a workshop or coaching session cannot be conducted due to force majeure (e.g., natural disasters, pandemics, official orders), the Customer will be informed as soon as possible. In such cases, the Customer is entitled to a full refund of all payments made in connection with this matter. No further claims exist.

 

9. Disclaimer of Liability

 

Workshops

The Provider assumes no liability for any claims arising from the content of a workshop or any undesirable personal effects that may result from it.

 

Furthermore, the Provider is not liable for participants' valuables. Participants are requested to keep their valuables secure.

 

Individual Coaching

The Provider assumes no liability for any claims arising from the content of an individual coaching session or any undesirable personal effects that may result from it.

 

10. Terms of Use

 

All materials in any form created by the Provider as part of the services or made available to the Customer are protected by copyright and may only be reproduced, published, or made publicly accessible with the express written consent of the Provider. They may not be used for similar purposes, revised, rewritten, or otherwise altered or adapted.

 

11. Final Provisions

 

Should any provisions of these T&Cs be or become invalid, the validity of the remaining provisions shall not be affected. Instead of the invalid provision, a valid provision that comes closest to the economic purpose of the invalid provision shall apply. Amendments or additions to these T&Cs must be made in writing.

 

In the event of differing interpretations of the T&Cs, the German version shall prevail.

 

Jurisdiction is Zurich.